Highly motivated Hospitality and Customer Service professional with 13 years of experience in delivering service excellence. 2 years of Sales experience in Real Estate for a top upstate team. Strong desire to learn and grow in professional Career. Skilled in conflict resolution and problem-solving. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
• Responsible for ensuring overall guest experience and exceeding expectations of all patrons.
• Constructing, maintaining and updating a successful cocktail program.
• Supervision of bartending staff, set up and maintenance of taproom bar, as well as the promotion of special events targeting the beer garden.
• Manage inventory and ordering process, ensuring optimal stock levels and minimizing waste.
• Collaborated with the marketing team to create promotional campaigns and events resulting in many successful events as well as yearly 5% sales increases.
• Conduct monthly meetings with the bar staff to discuss performance goals, provide feedback, and recognize outstanding achievements
• Building relationships and supporting clients through the process of buying or selling a home.
• Coordinated open houses showcasing properties unique features resulting in increased interest from potential buyers
• Conducted market research to identify potential properties for clients based on their needs and preferences
• Attended industry conferences and seminars to expand knowledge base on real estate practices and enhance professional skills
• Supervision of Bar and Wait staff ensuring the best possible guest experience.
• Tasked with handling guest complaints and using problem-solving skills to guarantee guest satisfaction.
• Building and maintaining relationships with Hotel guests.
• Responsible for training new employees and providing excellent guest services to bar/restaurant patrons.
• Assisted management in creating employee schedules based on forecasted business volume while optimizing labor costs