Lucas Gutiérrez

Provided exceptional customer support for North American customers and served as the first point of contact for Latin American for Spanish-speaking clients through voice and chat.

• Coordinated incoming and outgoing shipments to maintain schedules.
• Assisted drivers and customers to tracking their packages to ensure timely deliveries.

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Completed business correspondence, transcription, and data entry.
• Managed CRM input, exports and clean up.