Lucas Hunter
Casselberry,FL
Summary
Detail-oriented professional with experience in customer service and janitorial roles. Strong in time management and safety protocols, contributing to a positive customer experience and maintaining a clean environment. Eager to apply skills in a dynamic team setting.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Associate
Wawa Food Markets
Longwood, Florida
04.2024 - Current
- Handled customer complaints with empathy and professionalism.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product selection and inquiries.
- Greeted customers and identified their needs.
- Educated customers about promotions and loyalty programs offered by the store.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Collaborated with team members to ensure efficient service.
- Provided support during busy rush hours to enhance service flow.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
Janitorial Assistant
pet resort Oviedo
Oviedo, Florida
01.2023 - 05.2024
- Sanitized surfaces and equipment to ensure a safe environment for pets.
- Disinfected surfaces using appropriate chemicals and materials.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Maintained cleanliness in pet areas and customer facilities daily.
- Vacuumed carpets and upholstered furniture.
- Restocked restroom supplies daily to ensure availability for guests.
- Disposed of waste and recyclables in compliance with environmental standards.
- Followed safety protocols to prevent accidents during cleaning tasks.
- Responded promptly to emergency clean-up requests from staff members.
- Collaborated with staff members to maintain a positive atmosphere for pets and guests.
- Reported maintenance issues to ensure prompt resolution by management.
- Participated in regular training sessions to update knowledge on cleaning techniques.
Education
Certificate - HVACR
Seminole State College of Florida
Sanford, FL08-2026
Certification
- Epa 608 certification
- Heat pump certification
Timeline
Customer Service Associate
Wawa Food Markets
04.2024 - Current
Janitorial Assistant
pet resort Oviedo
01.2023 - 05.2024
Certificate - HVACR
Seminole State College of Florida