Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Lucas Jones

Lake Elsinore,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Particular Kitchen Steward comfortable working flexible schedule, including evenings and weekends. Adept at washing dishes by hand and separating different types of trash into appropriate containers. Talented at assisting in food prep and mixing chemicals for floor and counter cleaning. Recognized for hard work, timeliness and work ethic.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle K
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Received orders from customers and input into order management system.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.

Steward

Walt Disney Parks And Resorts
02.2019 - 03.2020
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Assisted servers by providing glassware and utensils to guests.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Followed hotel procedures for key control, lifting heavy objects and using chemicals.
  • Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
  • Washed utensils, cookware, dishes, and trays.
  • Assisted in food preparation by blending soups and washing and peeling vegetables.

Education

Bachelor of Science - Animal Health And Behavior

Unity College
Unity, ME
06.2027

Skills

  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Quality Standards Adherence
  • Active Listening
  • Proper Storage Procedures
  • Customer Orders
  • Pot-Washing Machines
  • Power Washer
  • Critical Thinking
  • Buddy Care and First Aid
  • Data Processing
  • Verbal Reports
  • Discipline and Focus
  • Search and Rescue
  • Conduct Standards
  • Emergency Preparedness
  • Offensive and Defensive Combat
  • Hazard Awareness

Languages

French
Limited Working

Timeline

Customer Service Representative

Circle K
09.2021 - Current

Steward

Walt Disney Parks And Resorts
02.2019 - 03.2020

Bachelor of Science - Animal Health And Behavior

Unity College

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Lucas Jones