Lucas Krekorian
Orthofix
Fallbrook,CA
11
years of professional experience
Motivated by a passion for customer satisfaction with a strong base in CRM systems. Detail-Oriented and focused on using my skills in customer engagement to promote growth and success.
Dynamic Sales Support Specialist with a proven track record, excelling in client service and sales expertise. Enhanced customer satisfaction through effective complaint resolution and streamlined order processing. Skilled in production monitoring and team leadership, consistently achieving operational goals while fostering strong relationships with key accounts.
Work History
Sales Support Specialist II
4 Years 6 Months- Provided administrative support to sales team by managing schedules and coordinating meetings.
- Assisted in processing customer orders, ensuring timely fulfillment and accuracy.
- Managed inventory levels, tracking product availability for sales representatives.
- Coordinated communication between sales and other departments to streamline operations.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Review and manage all open orders for timely completion of order fulfillment, identifying any pending discrepancies/issues, and communicating with Field Sales Team
- Proactively worked to decrease the amount of unbilled revenue by investigating and remedying order issues
- Maintained Salesforce.com customer master updates
- Initiate/circulate new customer application forms as required for new accounts
- Assisted sales team with order processing and documentation accuracy
Front End Supervisor
5 Years 8 Months- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed strong expertise in retail operations through five years of direct customer interactions.
- Ensured accurate product delivery by pulling, inspecting, and preparing merchandise for delivery or pickup.
- Built a team engaged in internet fulfillment development.
- Provide experience in making sure merchandise is in good condition, accurately accounted for, and delivered to customers on-time.
- Handled a variety of sales tasks, including resolving complex issues and managing difficult customer interactions.
- Documented orders and updated daily logs with shift activities and incidents.
- Trained and mentored team members on best practices for inventory management and safety protocols.
- Supervised front end operations, ensuring optimal customer service and efficient checkout processes.
- Trained and mentored team members on product knowledge and sales techniques.
Key Holder
7 Months- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Collaborated with management on strategic planning to optimize store layout and merchandising strategies.
- Analyzed sales trends to inform restocking decisions and boost inventory efficiency.
Education
High School Diploma
Skills
Production Monitoring
Quality control
Customer Support
Sales Coordination
Complaint Resolution
Time Management
Team Leadership
Product Knowledge
CRM software proficiency
Adaptability
Order Processing
Effective communication
Account administration
Document control
Microsoft office proficiency
Customer relationship development
Additional Information
Most of my free time is spent with my autistic younger brother. I enjoy taking him out to eat and adventures on the beach!
Timeline
Sales Support Specialist II
Orthofix
01.2022 - 07.2026Read More
Front End Supervisor
Lowes Home Improvment
05.2016 - 01.2022Read More
Key Holder
Sun Diego Boardshops
06.2015 - 01.2016Read More
Miracosta College
High School Diploma
Read More