Travis Hudson
Mesa,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
SALES SUPPORT SPECIALIST II
First Citizens Bank
CHANDLER, AZ
09.2022 - Current
- Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms.
- Provided administrative support to the sales team as needed.
- Data Analysis - Sources, compiles, and interprets financial data. Performs analysis to determine trends in market, product, or client information.
- Entered data into spreadsheets to track customer interactions and project progress.
SENIOR ACCOUNT MANAGER II
LOANDEPOT.COM, LLC.
PHOENIX, AZ
11.2015 - 04.2022
- Work independently processing both conventional and government products
- Examine and evaluate approval of customer applications for real estate loans and am responsible for closing loans in a timely manner
- Maintain current knowledge of Conventional and FHA refinance loan programs
- Utilize pipeline reports to effectively manage loans and prioritize daily workflow
- Review and analyze customer credit bureaus, property evaluations, tax and insurance documents
- Meet required monthly funding goals with a pipeline of 60+ loans.
HE RECOVERY COLLECTOR
JPMORGAN CHASE & CO.
PHOENIX, AZ
09.2014 - 07.2015
- Make direct contact with borrowers by telephone to establish a mutual agreement to bring charged off real estate loans to resolution based on liquidity and available assets
- Utilize negotiation skills to obtain payoff or settlements
- Understand FDCPA, consumer credit laws, financial analysis
- Recommend optimum resolutions to charged off loan
- Utilize skip trace procedures to increase customer contact
- Review and analyze customer credit bureaus, property evaluations
- Meet required monthly queue goals and KPI's.
CD Mortgage Banker
JPMORGAN CHASE & CO.
PHOENIX, AZ
09.2012 - 09.2014
- Correspond directly with customers, brokers, title companies, and attorneys in order to complete mortgage loan applications for refinance
- Proactively convert inbound/outbound leads into mortgage loan applications
- Recommend optimum products and rate program combinations
- Source all business and log all contacts with prospects
HL LM Solicitor Job Coach
HL LM
11.2011 - 09.2012
- Working directly with line of business in training and development of Collection and Loss Mitigation agents
- Assist with identifying training opportunities for the agents and business
- Analyze coaching opportunities to increase agents performance
- Training and coaching requested by management/Line of Business
- New hire introduction through training bay
- Call monitoring to identify opportunities for improvement
- Assist with other projects and events based on management request.
HL LM Relationship Manager Specialist II
HL LM
04.2011 - 11.2011
- Correspond directly with customers, brokers, title companies, and attorneys in order to facilitate delinquency resolution through Loss Mitigation, consultation, and collection efforts to avoid foreclosure
- Analyze borrower requests for assistance which may include various workout options depending on the borrower's intent to retain or liquidate the property and policy guidelines
- Responsible to negotiate and close optimal outcome with customers
- Gather information from borrower or authorized third party - document requests, financial analysis, through inbound and outbound calls
- Assist in training new staff/team members through job shadowing and answering questions
- Assist team by sending out reporting.
HL LM Solicitor II (T-Deal)
HL LM
12.2010 - 04.2011
- Ownership environment solicitation for loss mitigation on a high-profile portfolio for FHLMC
- Assisted borrowers by advising of options available to resolve their delinquency
- Contacted borrowers who have defaulted on their mortgage via inbound and outbound calls
- Similar job functions as ELM Solicitor, now in an Ownership environment
- Utilized Fast Data, RPC, and the internet for skip tracing on accounts
- Owned queue with partner(s) consisting of 300+ loans
- Tasked with assisting the team as the QA specialist
- Tasked with overseeing employee morale by creating, developing, and executing programs and activities that were production related.
HL LM Solicitor II / Prime Early Loss Mitigation (ELM)
HL LM
09.2010 - 12.2010
- Responsible for contacting borrowers that were in foreclosure to educate them on options available to resolve their delinquency
- Reviewed different special servicing options, and made proper recommendations
- Initiate contact with customers who have defaulted on their mortgages via inbound calls and predictive dialer
- Responded to customer inquiries regarding mortgage defaults and loss mitigation options
- Evaluated the customer's financial ability, reason for default, and ability to make payment
- Recommended and initiated loss mitigation options that were appropriate to the situation
- Negotiated and formalized repayment arrangements with customers in foreclosure when appropriate.
Education
Criminal Justice -
MESA COMMUNITY COLLEGE
Business -
PIMA COMMUNITY COLLEGE
Diploma -
MOUNTAIN VIEW HIGH SCHOOL
Skills
- Complaint resolution
- Adaptability
- Interpersonal Skills
- Professional Demeanor
- Time Management
- Self Motivation
- Problem-solving abilities
- Account Servicing
- Organizational Skills
- Problem-Solving
References
Available Upon Request
Timeline
SALES SUPPORT SPECIALIST II
First Citizens Bank
09.2022 - Current
SENIOR ACCOUNT MANAGER II
LOANDEPOT.COM, LLC.
11.2015 - 04.2022
HE RECOVERY COLLECTOR
JPMORGAN CHASE & CO.
09.2014 - 07.2015
CD Mortgage Banker
JPMORGAN CHASE & CO.
09.2012 - 09.2014
HL LM Solicitor Job Coach
HL LM
11.2011 - 09.2012
HL LM Relationship Manager Specialist II
HL LM
04.2011 - 11.2011
HL LM Solicitor II (T-Deal)
HL LM
12.2010 - 04.2011
HL LM Solicitor II / Prime Early Loss Mitigation (ELM)
HL LM
09.2010 - 12.2010
Criminal Justice -
MESA COMMUNITY COLLEGE
Business -
PIMA COMMUNITY COLLEGE
Diploma -
MOUNTAIN VIEW HIGH SCHOOL