Lucas Lima
Worcester,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
A-Affordable Insurance
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Finalized sales deals and contracts.
- Processed payments and contracts on accounts.
Medical Assistant
Saint Vincent Hospital
08.2021 - 09.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Housekeeper
Salmon Health & Retirement
05.2019 - 08.2021
Education
No Degree - Real Estate Agent
ProLicense Florida
Online08.2023
No Degree - Real Estate Agent
Joseph P. Keefe Technical School
Framingham, MA02.2023
No Degree - Medical Assistant
Joseph P. Keefe Technical School
Framingham, MA05.2021
Skills
- Paperwork Processing
- Sales Closing
- Call Center Operations
- Consultative Sales
- Contract Preparation
- Relationship Building
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Additional Information
References:
Manager At SVH: Gabriella Martins - 774-701-9424
Manager At A-Affordable Insurance - 508-389-3385
Manager At Salmon Health - 954-856-0273
Timeline
Customer Service Representative
A-Affordable Insurance
09.2023 - Current
Medical Assistant
Saint Vincent Hospital
08.2021 - 09.2023
Housekeeper
Salmon Health & Retirement
05.2019 - 08.2021
No Degree - Real Estate Agent
ProLicense Florida
No Degree - Real Estate Agent
Joseph P. Keefe Technical School
No Degree - Medical Assistant
Joseph P. Keefe Technical School
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