Lucas Lucero-Martinez
Albuquerque,NM
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Executive Director
Albuquerque Pride
Albuquerque, NM
08.2021 - 08.2022
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Recruited, and recommended potential board members, also trained incoming directors on operations and performance expectations.
- Cultivated relationships with key volunteers, including board members, sponsors, partners, and community leaders.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Public Relations Director
Albuquerque Pride
Albuquerque, NM
06.2021 - 08.2022
- Maintained accurate records of all PR activities including results achieved.
- Developed content for websites, social media platforms, newsletters, advertisements.
- Analyzed media commentary to check for consistent and appropriate use of company name and brand.
- Negotiated contracts with outside vendors related to PR activities.
- Completed day-to-day duties accurately and efficiently.
- Identified needs and wants within the LGBTQ+ community promptly and efficiently.
Event Helper
Lucero Family Affairs
Albuquerque, NM
01.2018 - 03.2021
- Assisted event planner
- Assisted with setting up and tearing down of events
- Assisted in all areas of the event
Sales Associate
Lowe's Home Centers
Albuquerque, NM
05.2019 - 01.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Documented sales call data in company software.
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Researched customer inquiries and provided solutions in a timely manner.
- Utilized a computer system to track customer accounts and update order information.
Customer Service Representative
Convergy's
Rio Rancho, NM
09.2018 - 01.2019
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Researched required information using available resources.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Followed up with customers to ensure their requests were addressed properly.
Customer Service Representative
Alorica
Albuquerque, NM
10.2015 - 04.2016
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Robert F. Kennedy Charter School
Albuquerque, NM05-2013
Skills
- Accountability
- Active listening
- Adaptability
- Collaboration
- Communication
- Compassion
- Confidence
- Empathy
- Relationship building
- Organization
- Negotiation
- Reliability
- Multitasking
Volunteer Experience
- The YMCA of Central New Mexico
- Rio Grande High School Alumni Association
- Albuquerque Pride
Timeline
Executive Director
Albuquerque Pride
08.2021 - 08.2022
Public Relations Director
Albuquerque Pride
06.2021 - 08.2022
Sales Associate
Lowe's Home Centers
05.2019 - 01.2020
Customer Service Representative
Convergy's
09.2018 - 01.2019
Event Helper
Lucero Family Affairs
01.2018 - 03.2021
Customer Service Representative
Alorica
10.2015 - 04.2016
High School Diploma -
Robert F. Kennedy Charter School