Lucas Martinez
East Lansing,MI
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
01.2023 - 12.2023
- Enhanced crew performance by implementing effective training strategies.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Food Server/Table Busser
McAllister's Deli
07.2022 - 12.2022
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Streamlined order-taking process for faster service and increased table turnover rate.
Education
High School Diploma -
East Lansing High School
East Lansing, MI06.2024
Skills
- Continuous Improvement
- Training Tools and Resources
- Policies and Procedures
- Training Documentation
- Active Listening
- Team Leadership
- Role Modeling
- Employee Training
- Customer Service
- Food Safety Understanding
- Sanitation and Cleaning
- Adaptability
Timeline
Crew Trainer
McDonald's
01.2023 - 12.2023
Food Server/Table Busser
McAllister's Deli
07.2022 - 12.2022
High School Diploma -
East Lansing High School