Lucas Mason
Quincy,IL
Summary
Results-driven service manager experienced in overseeing daily operations and aligning service strategies with business objectives. Skilled in multitasking, employee training, and fostering positive customer experiences to drive loyalty and retention.
Overview
4
4
years of professional experience
Work History
Service Manager
Hyvee
Quincy, IL
12.2024 - 03.2026
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Collaborated with department heads to align service strategies with overall business objectives.
- Resolved customer complaints swiftly, enhancing loyalty and retention rates.
- Resolved customer complaints in professional and timely manner.
Delivery Driver
Hyvee
Quincy, IL
10.2024 - 12.2024
- Managed loading and unloading of products, maintaining organization and cleanliness in vehicle.
- Communicated effectively with customers regarding delivery updates and order changes.
Bakery Clerk
Hyvee
Quincy, IL
11.2021 - 10.2024
- Assisted customers in selecting baked goods, ensuring a positive shopping experience.
- Managed inventory levels, replenishing stock to maintain product availability.
- Operated bakery equipment safely for mixing, baking, and decorating pastries.
- Maintained cleanliness of work areas, adhering to food safety regulations.
- Trained new staff on bakery procedures and customer service standards.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL05-2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Employee relations
Timeline
Service Manager
Hyvee
12.2024 - 03.2026
Delivery Driver
Hyvee
10.2024 - 12.2024
Bakery Clerk
Hyvee
11.2021 - 10.2024
High School Diploma -
Quincy Senior High School