Lucas Moraes
New york,NY
Summary
Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Colombo Architectural Studio
Portland, OR
02.2020 - 11.2023
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Conducted market research to identify potential customers for sales campaigns.
- Developed and implemented strategies to meet sales quotas.
- Created and presented monthly reports to management on sales performance.
Banking Customer Service Representative
Mentz Bank
Portland, OR
06.2016 - 03.2018
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed and implemented strategies to increase customer satisfaction ratings.
Education
Master of Arts - Interior Design
University of Richmond
Richmond, VA09-2025
Bachelor of Arts - Interior Architecture
Berkeley College
New York, NY05-2024
Associate of Science - Business Administration And Management
Portland State University
Portland, OR10-2018
Skills
- Proposal Development
- Customer Communication
- Coaching skills
- Sales Reporting
- Cold-calling
- Sales Strategies
Languages
English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Sales Coordinator
Colombo Architectural Studio
02.2020 - 11.2023
Banking Customer Service Representative
Mentz Bank
06.2016 - 03.2018
Master of Arts - Interior Design
University of Richmond
Bachelor of Arts - Interior Architecture
Berkeley College
Associate of Science - Business Administration And Management
Portland State University
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