Lucas Morgan
Mountain,UT
Summary
Self-motivated employee of whom is highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hard-working member of any team with great attention to detail. Willing to perform whatever task is required with a good and helpful attitude.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
7
7
years of professional experience
Work History
Shift Leader
R&r Bbq
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained new team members on operational procedures and customer service best practices.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Assisted in developing promotional campaigns, enhancing customer engagement and sales performance.
- Resolved customer complaints effectively, improving overall satisfaction ratings at the location.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front Desk/Cook
Frankie's Pizza And Restaurant
05.2021 - 10.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Replenished food items from inventory and rotated ingredients.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Groundskeeper
Dick Burhan
02.2019 - 02.2021
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Swept and power washed hard surfaces to remove grime.
- Moved leaves and grass clippings using leaf blower.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Used hand-held tools to maintain green spaces.
- Transported mulch, soil and sand using shovel and rake.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Raked, mulched and composted leaves.
- Provided proper upkeep of planters, paved areas or other grounds features.
Education
Some College (No Degree) - Biological Engineering
Utah State University
Logan, UTHigh School Diploma -
Mount Si High School
Snoqualmie, WA06-2022
Associate of Science - Health Sciences
Utah Valley University
Orem, UT08-2027
Skills
- Visitor and Customer Relations
- Calendar Management
- Courteous and Professional
- Attention to Detail
- Reliable and Punctual
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Problem-solving
- Team leadership
- Goal setting and tracking
Languages
Spanish
Professional
Timeline
Shift Leader
R&r Bbq
05.2023 - Current
Front Desk/Cook
Frankie's Pizza And Restaurant
05.2021 - 10.2023
Groundskeeper
Dick Burhan
02.2019 - 02.2021
High School Diploma -
Mount Si High School
Some College (No Degree) - Biological Engineering
Utah State University
Associate of Science - Health Sciences
Utah Valley University