Lucas Murry
Fort Worth,Texas
Summary
Dedicated professional focused on delivering exceptional customer service in the automotive sector. Proven track record of maintaining high satisfaction standards and effectively responding to customer needs. Strong collaboration with technicians to ensure efficient service and quality control.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Tesla
Dallas, TX
11.2025 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed vehicle damage to create detailed repair estimates.
- Collaborated with insurance adjusters to assess claim requirements.
- Communicated repair timelines and processes to customers effectively.
Service Advisor
Crash Champions
09.2018 - 11.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Parts Manager
Service King Collision
08.2015 - 06.2018
- Ordered parts for the repair shop
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Automotive Technician
Durant Toyota
01.2014 - 07.2015
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Warehouse Lead
Tucker Rocky Distributing
09.2013 - 06.2015
- Oversaw warehouse staff, fostering efficiency in fast-paced environment to meet operational demands.
- Monitored performance and safety practices of 10-person warehouse staff, ensuring compliance with safety protocols.
- Managed daily warehouse operations, including freight and parcel shipments, returns, and transfers, ensuring smooth workflow.
- Trained employees on equipment operation and safety protocols.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma -
Central High School
Keller, TX01-2013
Skills
- Customer relationship management
- Repair estimation
- Parts ordering
- Quality control
- Automotive knowledge
- Vehicle inspection
- Time management
Certification
I-Car Platinum
Timeline
Service Advisor
Tesla
11.2025 - Current
Service Advisor
Crash Champions
09.2018 - 11.2025
Parts Manager
Service King Collision
08.2015 - 06.2018
Automotive Technician
Durant Toyota
01.2014 - 07.2015
Warehouse Lead
Tucker Rocky Distributing
09.2013 - 06.2015
High School Diploma -
Central High School