Dedicated Head Server with strong multitasking and communication skills. Known for enhancing customer experiences and ensuring compliance with food safety standards, ready to contribute to a high-performing team.
Overview
12
12
years of professional experience
Work History
Head Server
Il Fiora
Buena Park, CA
01.2022 - Current
Assisted with customer inquiries and service requests to enhance dining experience.
Learned food safety standards and ensured compliance during service operations.
Supported team in maintaining cleanliness and organization of dining area.
Collaborated with kitchen staff to facilitate timely food delivery to guests.
Observed and adapted to menu changes, enhancing product knowledge for better service.
Contributed to a positive team environment by supporting colleagues during peak hours.
Server
Hashigo Sushi
Huntington Beach, CA
08.2021 - 02.2022
Delivered exceptional customer service by anticipating needs and responding promptly to inquiries.
Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Collaborated with kitchen staff to ensure accurate and high-quality food presentation.
Developed a strong rapport with regular customers, fostering loyalty and repeat business.
Manager
ShareTea
Cerritos, CA
03.2014 - 08.2021
Oversaw daily operations, ensuring high-quality customer service and satisfaction.
Streamlined inventory management processes to minimize waste and reduce costs.
Trained and mentored staff on operational procedures and customer engagement techniques.
Developed promotional strategies to increase store traffic and enhance brand visibility.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.