Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Nguyen

orange,CA

Summary

Dedicated Head Server with strong multitasking and communication skills. Known for enhancing customer experiences and ensuring compliance with food safety standards, ready to contribute to a high-performing team.

Overview

12
12
years of professional experience

Work History

Head Server

Il Fiora
Buena Park, CA
01.2022 - Current
  • Assisted with customer inquiries and service requests to enhance dining experience.
  • Learned food safety standards and ensured compliance during service operations.
  • Supported team in maintaining cleanliness and organization of dining area.
  • Collaborated with kitchen staff to facilitate timely food delivery to guests.
  • Observed and adapted to menu changes, enhancing product knowledge for better service.
  • Contributed to a positive team environment by supporting colleagues during peak hours.

Server

Hashigo Sushi
Huntington Beach, CA
08.2021 - 02.2022
  • Delivered exceptional customer service by anticipating needs and responding promptly to inquiries.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to ensure accurate and high-quality food presentation.
  • Developed a strong rapport with regular customers, fostering loyalty and repeat business.

Manager

ShareTea
Cerritos, CA
03.2014 - 08.2021
  • Oversaw daily operations, ensuring high-quality customer service and satisfaction.
  • Streamlined inventory management processes to minimize waste and reduce costs.
  • Trained and mentored staff on operational procedures and customer engagement techniques.
  • Developed promotional strategies to increase store traffic and enhance brand visibility.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate of Science - Respiratory Therapist

American Career College
CA
04-2022

Skills

  • Safe food handling
  • Brand promotion
  • Multitasking skills
  • Exceptional communication
  • Team management
  • Task delegation
  • Food and beverage preparation
  • Banquet coordination

Timeline

Head Server

Il Fiora
01.2022 - Current

Server

Hashigo Sushi
08.2021 - 02.2022

Manager

ShareTea
03.2014 - 08.2021

Associate of Science - Respiratory Therapist

American Career College
Lucas Nguyen