Lucas Palmer
Jacksonville,FL
Summary
Dedicated Passenger Service Agent with proven skills in customer service, team coordination, and conflict resolution. Committed to enhancing passenger experiences through effective communication and problem-solving. I'm also easy to work with and train, willing to put in the hours to become the best version of myself.
Overview
5
5
years of professional experience
Work History
Sandwich Artist
Subway
Meridian, Mississippi
04.2021 - 05.2023
- Created custom sandwiches based on customer preferences and dietary restrictions.
- Maintained cleanliness and organization of workstations during busy shifts.
- Managed inventory to ensure fresh ingredients were available for daily operations.
- Organized recreational activities that facilitated growth in teamwork, problem solving, self-esteem building skills.
- Trained new cashiers on register operations and customer interaction.
- Managed cash handling procedures and ensured accuracy in transactions.
- Coordinated team schedules to maintain optimal staffing levels.
- Developed training materials for new employees, enhancing onboarding processes.
- Trained employees on additional job positions to maintain coverage of roles.
Passenger Service Agent
C2G
Guantanamo Bay, Cuba
08.2024 - 08.2026
- Assisted passengers with check-in procedures and baggage handling.
- Provided information on flight schedules and boarding times to travelers.
- Coordinated with airline staff to ensure smooth passenger flow at gates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated team schedules to ensure efficient workflow and coverage.
- Trained new agents on company policies and customer service standards.
- Developed training materials to improve staff knowledge and service skills.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Home Education
Jacksonville06-2024
Some College (No Degree) - Online
Arizona State University
Tempe, AZ08-2026
Skills
- Customer service
- Team coordination
- Conflict resolution
- Effective communication
- Training development
- Problem solving
Accomplishments
- Academic achievement award awarded by the House of Representatives in Kentucky
- 2024 Flyer of The Year award (Basketball)
- Three-Time all A+B Honor Roll
- Graduated with a 3.6 GPA
Timeline
Passenger Service Agent
C2G
08.2024 - 08.2026
Sandwich Artist
Subway
04.2021 - 05.2023
High School Diploma -
Home Education
Some College (No Degree) - Online
Arizona State University