Lucas Passarelli
E.M Bop Korean BBQ
kennesaw,GA
4
Languages
1
Certification
4
years of professional experience
Dynamic Shift Manager with expertise in customer service, employee training, and operational efficiency. Proven track record in mentoring teams and enhancing guest experiences. Not only as a manager but as a server. Constantly working in a high paced environment with efficiency in a systematic workplace.
Work History
Shift Manager
1 Year- Supervised daily operations to ensure efficient service and optimal guest experiences.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Trained new staff on food safety protocols and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and retention.
- Implemented operational procedures that improved workflow efficiency among team members.
Swim Coach
1 Year 8 Months- Developed and implemented swim lesson plans tailored to various skill levels.
- Organized and led group training sessions, fostering teamwork and collaboration among participants.
- Monitored student progress and provided constructive feedback for improvement.
- Conducted safety briefings and enforced pool rules to ensure a secure environment.
- Mentored junior coaches, enhancing their teaching techniques and engagement strategies.
- Collaborated with parents to discuss swimmer development and address concerns proactively.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
Server
1 Year 1 Month- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently while maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Assisted in training new servers on menu offerings, service techniques, and restaurant protocols.
- Upsold menu items effectively, contributing to increased sales and enhanced guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma
- Honor Roll 2024
- 3.7 GPA
- Extracurricular Activities: MMA
Skills
Customer service focus
Employee training
Training and mentoring
Team development
Delegating work
Positive attitude
Inventory management
Mentorship
Staff motivation
Relationship building
Task prioritization
Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
- Pouring License - Valid through June 2027
Languages
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working
Korean
Elementary
Timeline
Shift Manager
E.M Bop Korean BBQ
10.2025 - CurrentRead More
Swim Coach
Aqua Tots
02.2024 - 10.2025Read More
Server
Chilis Resturant
01.2023 - 02.2024Read More
Harrison High School
High School Diploma
Read More