Lucas Perez
McGregor
Summary
Dynamic Shift Lead at Whitewater Express Car Wash with proven expertise in team leadership and customer service. Successfully enhanced workflow efficiency and resolved customer complaints, fostering a positive environment. Skilled in equipment maintenance and training, I consistently motivated team members to achieve operational excellence and maintain high standards of service.
Overview
2
2
years of professional experience
Work History
Shift Lead
Whitewater Express Car Wash
Waco
08.2023 - 05.2025
- Assisted team in maintaining cleanliness and organization of workstations.
- Communicated with team members to ensure smooth workflow during busy periods.
- Collaborated with supervisors to resolve customer inquiries and complaints effectively.
- Observed equipment for proper functioning and reported any issues promptly.
- Maintained a positive attitude to foster teamwork and a supportive environment.
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
Education
High School Diploma -
Mcgregor Highschool
McGregor, TX05-2022
Some College (No Degree) - Music
McLennan Community College
Waco, TXSkills
- Team leadership
- Customer service
- Equipment maintenance
- Team motivation
- Knowledge sharing
- Customer service focus
- Shift leadership
- Flexible schedule
- Positive attitude
References
Luke Madron 254-292-9612
Maximino Medrano 956-472-9677
Timeline
Shift Lead
Whitewater Express Car Wash
08.2023 - 05.2025
High School Diploma -
Mcgregor Highschool
Some College (No Degree) - Music
McLennan Community College
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