Lucas Phillips
Aiken,SC
Summary
Result-driven professional skilled in customer service and team motivation. Demonstrated ability to identify and resolve operational challenges while maintaining high standards of client satisfaction. Committed to implementing effective strategies that enhance productivity and streamline processes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Southern Carolina Palms and More
Aiken, SC
05.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and resource allocation.
- Collaborated with team to enhance customer service strategies and improve client satisfaction.
- Supported inventory management processes, optimizing stock levels and reducing discrepancies.
- Provided training and guidance to new staff, fostering a collaborative team environment.
- Executed safe and effective operation of heavy equipment for various construction tasks, adhering to safety protocols.
- Oversaw the end-to-end order processing system, ensuring accuracy and efficiency in order fulfillment.
- Coordinated delivery operations to ensure efficient distribution of goods.
- Streamlined processes by recommending improvements based on project feedback and performance analysis.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Identified and resolved risks to minimize project disruption.
- Resolved on-site issues promptly, maintaining workflow continuity and client satisfaction.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained grounds by trimming, weeding, and general clean-up.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
Sandwich Artist
SUBWAY®Restaurants
Aiken, SC
09.2022 - 03.2024
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Operated point-of-sale system accurately to process transactions efficiently.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted in training new staff on sandwich preparation techniques and customer service protocols.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
High School Diploma -
South Aiken High Scholl
Aiken, SCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Project management
- Adaptability and flexibility
Timeline
Assistant Manager
Southern Carolina Palms and More
05.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 03.2024
High School Diploma -
South Aiken High Scholl