Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lucas Pierce

Virden,IL

Summary

Goal driven Supervisor with many years of experience monitoring and coordinating a 911 dispatch center under very stressful situations. Dedicated to public safety and responder safety as well as the well being of my staff.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Supervisor

Sangamon County Central Dispatch
Springfield, IL
05.2003 - Current
  • Directed and supervised 8 to 10 dispatchers in daily operations
  • Directly monitored and oversaw the handling of incoming phone calls and radio traffic
  • Maintained scheduling and time management for 30 employees
  • Approved and processed payroll
  • Fielded complaints from the general public and various public safety agencies
  • Assisted in answering emergency and non-emergency phone calls
  • Worked with several outside companies to maintain equipment

Education

High School Diploma -

Virden Community High School
Virden, IL
05-1994

Some College (No Degree) - Radiologic Technology

Lincoln Land Community College
Springfield, IL

Skills

  • Schedule development
  • Staff management
  • Operations Management
  • Training and mentoring
  • Processes and procedures
  • Policy Enforcement

Certification

  • LEADS Full Access
  • EMD Certified
  • APCO PST and CTO

References

References available upon request.

Timeline

Supervisor

Sangamon County Central Dispatch
05.2003 - Current

High School Diploma -

Virden Community High School

Some College (No Degree) - Radiologic Technology

Lincoln Land Community College

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Lucas Pierce