Lucas Pierce
Virden,IL
Summary
Goal driven Supervisor with many years of experience monitoring and coordinating a 911 dispatch center under very stressful situations. Dedicated to public safety and responder safety as well as the well being of my staff.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor
Sangamon County Central Dispatch
Springfield , IL
2003.05 - Current
- Directed and supervised 8 to 10 dispatchers in daily operations
- Directly monitored and oversaw the handling of incoming phone calls and radio traffic
- Maintained scheduling and time management for 30 employees
- Approved and processed payroll
- Fielded complaints from the general public and various public safety agencies
- Assisted in answering emergency and non-emergency phone calls
- Worked with several outside companies to maintain equipment
Education
High School Diploma -
Virden Community High School
Virden, IL1994-05
Some College (No Degree) - Radiologic Technology
Lincoln Land Community College
Springfield, ILSkills
- Schedule development
- Staff management
- Operations Management
- Training and mentoring
- Processes and procedures
- Policy Enforcement
Certification
- LEADS Full Access
- EMD Certified
- APCO PST and CTO
References
References available upon request.
Timeline
Supervisor
Sangamon County Central Dispatch
2003.05 - Current
High School Diploma -
Virden Community High School
Some College (No Degree) - Radiologic Technology
Lincoln Land Community College
- LEADS Full Access
- EMD Certified
- APCO PST and CTO
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