Lucas Popovich
Oscar's Frozen Custard
MILWAUKEE,WI
4
years of professional experience
Dedicated professional with over four years of experience in fast-paced environments. Skilled in cash handling, performance reviewing, and training staff to deliver exceptional customer service. Committed to fostering a positive team culture that drives operational success.
Work History
Shift Manager
4 Years 1 Month- Coordinated shift schedules to maximize team efficiency and coverage during peak hours.
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored staff on best practices in customer service and product preparation.
Education
High School Diploma
Skills
Customer service focus
Employee training
Decision-making
Cash handling
Task assignment
Team evaluation
Opening and closing procedures
Handling customer complaints
Timeline
Shift Manager
Oscar's Frozen Custard
07.2022 - CurrentRead More
Greenfield High School
High School Diploma
Read More