Lucas Santiago
Winter Garden
Summary
Results-driven Manager specializing in customer relationship management and team leadership. Proven track record in resolving inquiries and boosting customer satisfaction while upholding operational excellence. Expertise in inventory management and project coordination ensures efficient workflow and resource optimization.
Overview
4
4
years of professional experience
Work History
Manager
Future Home Decor LLC
Winter Garden
01.2021 - 07.2025
- Managed inventory levels and ensured timely restocking of products.
- Led team meetings to discuss project updates and workflow improvements.
- Trained new employees on company policies and operational procedures.
- Coordinated with suppliers to ensure quality materials for home decor projects.
- Developed marketing strategies to enhance brand visibility and reach new customers.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
High School Diploma -
Sant'anna International School
Sao Paulo11-2020
Skills
- Inventory management
- Marketing strategy
- Customer relationship management
- Operational reporting
- Project coordination
- Quality assurance
- Problem solving
- Effective communication
- Adaptability
- Cross-functional teamwork
- Negotiation
- Strategic planning
- Sales techniques
- Goal setting
Affiliations
- Passionate about sports such as golf, motorsports, and soccer, always striving for growth and performance. Enthusiastic and social, with a natural ability to connect and communicate with people. Deeply interested in cars and technology, while also enjoying outdoor activities and appreciating nature.
Accomplishments
Goals & Awards
- Captained and played as right midfielder, leading my soccer team to win three official championships.
- Demonstrated focus and discipline in golf by reducing my handicap to 10 within just one year of starting the sport.
- Received multiple awards and sponsored trips from the country’s largest distributor of materials, as recognition for my family business achieving the highest sales for five consecutive years.
Languages
English
Professional
Spanish
Limited
Portuguese
Native/ Bilingual
Korean
Elementary
Timeline
Manager
Future Home Decor LLC
01.2021 - 07.2025
High School Diploma -
Sant'anna International School
Similar Profiles
Alexandra NovoaAlexandra Novoa
Office Manager at Future Alkaline Water DBA / Future Home RestorationOffice Manager at Future Alkaline Water DBA / Future Home Restoration
Alyssia MillerAlyssia Miller
Store Director at At Home - Home Decor and Holiday SuperstoreStore Director at At Home - Home Decor and Holiday Superstore
Kevin KirkKevin Kirk
Inventory Control Manager at At Home The Home Decor SuperstoreInventory Control Manager at At Home The Home Decor Superstore
LaNetra Belser, MPALaNetra Belser, MPA
Owner/Creative Director at B3 Events & Designs, LLCOwner/Creative Director at B3 Events & Designs, LLC
HELEN GOSSETTHELEN GOSSETT
Homemaker at SelfHomemaker at Self