Lucas Stokes
San Antonio,TX
Summary
Absolutely driven to providing customers (and fellow employees) with lasting satisfaction and a fantastic experience. Experienced in handling customers no matter the situation, and willing to learn or admit when help is needed.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Arby's Restaurant
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Pieper High School
1400 Kinder Parkway, San Antonio Texas05.2024
Skills
- Complaint Resolution
- Product Knowledge
- Sales Closing
- Dispute Resolution
- Customer Relations
- Problem-Solving Abilities
- Escalation Management
Timeline
Customer Service Representative
Arby's Restaurant
07.2023 - Current
Pieper High School