Lucas Taylor

• Founded and operate a photography and creative media business specializing in commercial advertising, automotive photography, branding, and professional portrait photography.
• Secured six business clients within the first three months through strategic networking, referrals, and targeted marketing initiatives.
• Produce high-quality visual content that helps businesses strengthen their brand identity and enhance their marketing efforts.
• Develop and execute digital marketing strategies that increase brand visibility, customer engagement, and lead generation.
• Build long-term relationships with local businesses, creating strategic partnerships that drive collaboration and repeat business.
• Manage all aspects of the business, including client acquisition, project management, scheduling, pricing, contracts, invoicing, and customer communications.
• Deliver creative solutions tailored to each client's marketing and branding objectives while consistently meeting project deadlines.

Cantaloupe is a leading fintech company that provides cashless payment technology, payment processing, and management software for unattended retail businesses, including vending, micro markets, kiosks, laundromat, and amusement operators.

• Manage account operations for Greenlite, the company's largest distributor, supporting high-volume merchant implementations and ensuring operational excellence.
• Coordinate new merchant onboarding across Salesforce, NetSuite, and payment processing systems, ensuring accurate account setup and compliance with payment card industry (PCI) standards and processor requirements.
• Partner with Sales, Underwriting, Operations, and Technical Support teams to resolve onboarding issues and streamline implementation processes.
• Analyze workflows and identify opportunities to improve operational efficiency, reducing bottlenecks and enhancing cross-functional collaboration.
• Collaborate with leadership to optimize Salesforce workflows and improve customer communication throughout the onboarding process.
• Facilitate training for new team members, ensuring consistency in processes and adherence to operational standards.
• Execute special projects, including internal audits and contract agreement buyouts, supporting compliance and business initiatives.
• Support the successful activation of merchants utilizing Cantaloupe's cashless payment and software solutions.

• Answer inbound calls from customers and help resolve issues with ePort devices and their Seed Live account.
• Handle case load working through the Customer Service email to assist customer’s request while taking inbound calls.
• Coordinated with cross-functional teams to resolve client concerns efficiently.
• Facilitated communication between clients and internal departments for effective solutions.
• Worked with outside departments in Operations to help complete the processes for the customer.
• Handle case load working through the Customer Service email to assist customers' request while taking inbound calls.
• Achieved top performer 8 months in a row earning the ability to work from home full-time.
• Joined hardware support team to utilize knowledge from customer service, enhancing resolution capabilities.
• Demonstrated proficiency in SalesForce, Oracle, NetSuite, DMS, and Seed platforms to support client needs.

• Provided technical and customer support for merchants using Cantaloupe's cashless payment devices (ePort®) and Seed Live management platform.
• Managed a high-volume workload by resolving customer inquiries via inbound phone calls and email while maintaining exceptional service levels.
• Troubleshot payment device, account, and software issues, partnering with Operations, Hardware Support, and other cross-functional teams to deliver timely resolutions.
• Served as a liaison between customers and internal departments, ensuring seamless communication and efficient issue resolution.
• Ranked as a Top Performer for eight consecutive months, earning the opportunity to transition to a full-time remote position based on performance.
• Selected to join the Hardware Support team due to strong technical knowledge and customer service expertise, expanding support capabilities for merchants.
• Utilized Salesforce, Oracle, NetSuite, DMS, and Seed Live to manage customer accounts, document case activity, and resolve technical issues.
• Consistently exceeded customer expectations by balancing high case volumes with quality service and accurate documentation.