Lucas Teeples
Henrietta
Summary
Dynamic and proactive professional with a strong background in customer service at Bowl a Roll Lanes. Demonstrated reliability and punctuality while maximizing customer satisfaction. Proven ability to resolve customer complaints effectively while ensuring safety and quality standards. Skilled in problem-solving and proactive mindset, consistently enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk
Bowl-A-Roll Lanes
Rochester
11.2023 - Current
- Collected payments from customers for services rendered and maintained accurate records of all transactions.
- Kept track of lane availability and updated it accordingly in order to maximize usage.
- Resolved customer complaints in a polite and professional manner.
- Greeted customers upon arrival and provided them with bowling equipment.
Bartender Apprentice
Bowl A Roll Lanes
Rochester
11.2023 - Current
- Created specialty cocktails upon request from customers.
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Monitored bar activities to ensure quality standards are met consistently.
- Learned how to use POS systems to process customer payments quickly and accurately.
- Effectively multitasked within fast-paced environment.
- Adhered to all local laws regarding serving alcohol responsibly.
- Performed opening duties such as stocking ice bins and preparing garnishes.
Mechanical Maintenance Engineer
Bowl A Roll Lanes
Rochester
11.2023 - Current
- Diagnosed breakdowns by observing mechanical devices in operation and listening to their sounds.
- Followed safety procedures while performing maintenance tasks on heavy machinery.
- Utilized heavy machinery in day-to-day tasks while adhering to safety regulations.
Education
Bachelor of Science - Biochemistry
University of Rochester
Rochester, NY05-2028
High School Diploma -
Rush Henrietta Senior High School
Henrietta, NY06-2024
Skills
- Safety Awareness
- Customer Service
- Proactive Mindset
- Reliability and Punctuality
- Team Collaboration
- Problem Solving
- Continuous improvement
- Customer service
Languages
American Sign Language
Limited
Accomplishments
- Member of National Honor Society
References
References available upon request.
Timeline
Front Desk
Bowl-A-Roll Lanes
11.2023 - Current
Bartender Apprentice
Bowl A Roll Lanes
11.2023 - Current
Mechanical Maintenance Engineer
Bowl A Roll Lanes
11.2023 - Current
Bachelor of Science - Biochemistry
University of Rochester
High School Diploma -
Rush Henrietta Senior High School
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