Lucas Vertullo
Winter Springs,FL
Summary
Dependable Food Runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
I volunteered for 1 and a half years as an Umpire at Winter Springs Babe Ruth. I handled difficult situations in seconds with credible decisions being made on the field. I dealt with disgruntled adults and came to a solution with players and coaches.
Overview
3
3
years of professional experience
Work History
Food Runner
Seasons 52
06.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Restocked food supplies in kitchen and organized storage areas.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Kept detailed knowledge of and followed all food safety guidelines.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Front of House Employee
Chick-fil-A
05.2021 - 02.2022
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Team Member
McDonalds
11.2020 - 04.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Pre-Law
Florida Atlantic University
Boca Raton, FL05.2027
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2023
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Customer Service
- Flexible Schedule
- Restaurant Etiquette
- Hospitality service expertise
Accomplishments
I was co-captain of my varsity baseball team and varsity football team. These roles helped me gain a sense of leadership and accountability.
Timeline
Food Runner
Seasons 52
06.2023 - Current
Front of House Employee
Chick-fil-A
05.2021 - 02.2022
Team Member
McDonalds
11.2020 - 04.2021
Pre-Law
Florida Atlantic University
High School Diploma -
Winter Springs High School