Open To Work
Lucas Amin Cotait
Boca Raton,FL
Work Preference
Summary
Accomplished operations manager with a track record in team leadership and inventory control. Known for fostering effective communication and enhancing service quality, ready to leverage expertise to drive operational excellence.
Overview
4
4
Languages
4
4
years of professional experience
Work History
General Manager
QPasa
Boca Raton, Florida
05.2026 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led daily operations and coordinated team activities to enhance service efficiency and streamline processes.
- Implemented customer feedback systems to enhance service quality.
- Oversaw inventory management processes to maintain adequate stock levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Established safety protocols that reinforced a secure work environment and minimized workplace incidents.
- Built and maintained loyal, long-term customer relationships through proactive account management and personalized service.
Fine Dining Server
DeLuca's Chophouse
Boca Raton, Florida
12.2025 - 05.2026
- Delivered exceptional service to guests in a high-end dining environment.
- Executed French serving technique, elevating guests' dining experience through authentic presentation.
- Suggested menu items and specials tailored to guest preferences, enhancing overall dining experience.
- Provided guests with information about menu items, made suggestions and took orders.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Followed up with guests post-meal to confirm satisfaction and address any concerns.
- Managed multiple tables efficiently during peak dining hours.
- Regularly checked quality of ingredients used in the preparation of dishes served.
Restaurant Busser
DeLuca's Chophouse
Boca Raton, Florida
08.2025 - 12.2025
- Cleaned and reset tables for prompt guest seating at DeLuca's Chophouse.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Assisted servers with food and drink delivery during busy service periods.
- Collaborated with kitchen staff to ensure timely table turnover during peak hours.
- Stocked and organized utensils, glassware, and napkins for service efficiency.
- Actively communicated with team members to enhance service flow and guest experience.
Head Barista
Saquella Cafe
Boca Raton, Florida
02.2025 - 11.2025
- Trained new baristas on coffee preparation and customer service techniques.
- Provided exceptional customer service, fostering a welcoming café environment.
- Prepared high-quality espresso beverages using premium coffee beans.
- Managed daily inventory of coffee supplies and equipment maintenance.
- Ensured cleanliness and organization of the café workspace and equipment.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Assisted in developing seasonal drink menus and promotional offerings.
Server
Picanha Brasil Steakhouse
Boca Raton, Florida
08.2024 - 02.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and dietary restrictions.
- Managed food and beverage orders using restaurant POS system.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Set up tables for large parties, ensuring proper arrangement and decor.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Food Attendant
Casa Do Pao/House Of Bread
Boca Raton, Florida
02.2023 - 06.2024
- Guided customers in menu selections and delivered detailed product information to enhance dining experience.
- Assembled and served meals according to specific guest requirements.
- Prepared and served fresh baked goods to customers daily.
- Coordinated with team members to maintain efficient service flow during peak hours.
- Operated cash register and processed customer transactions efficiently.
- Tracked inventory levels and restocked supplies to ensure uninterrupted service.
- Followed food safety guidelines to ensure product quality and safety.
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
Education
High School Diploma -
West Boca Raton Community High School
Boca Raton, FL05-2024
Skills
- Operations management
- Inventory control
- Budgeting
- Customer service
- Customer relationship management
- Team leadership
- Process improvement
- Problem solving
- Multilingual communication
Languages
English
Full Professional
Italian
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
General Manager
QPasa
05.2026 - Current
Fine Dining Server
DeLuca's Chophouse
12.2025 - 05.2026
Restaurant Busser
DeLuca's Chophouse
08.2025 - 12.2025
Head Barista
Saquella Cafe
02.2025 - 11.2025
Server
Picanha Brasil Steakhouse
08.2024 - 02.2025
Food Attendant
Casa Do Pao/House Of Bread
02.2023 - 06.2024
High School Diploma -
West Boca Raton Community High School