Lucas (Joer) Eisfelder
Normal,IL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Senior Advisor
Vector Marketing Company
05.2023 - 09.2023
- Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Created own schedule to balance work life with social needs and school.
- Anticipated responses and prepared clear and articulate answers.
Customer Service Representative
Ashley's Furniture Homestore
08.2021 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Security Site Supervisor
Boys & Girls Club Of America
11.2020 - 05.2023
- Managed scheduling and performed evaluations of kids that join after-school program.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to whole staff on appropriate courses of action for diverse situations.
Summer Camp Counselor
Western Illinois Youth Camp
05.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Arts - International Business
Illinois State University
Normal, IL05.2027
Skills
- Customer Inquiries
- Student Counseling
- Team Goals
- Customer Interaction
- Precautionary Measures
- International Law
Languages
Spanish
Professional Working
Tagalog
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You learn to speak by speaking, to study by studying, to run by running, to work by working; in just the same way, you learn to love by loving.
Saint Francis de Sales
Timeline
Senior Advisor
Vector Marketing Company
05.2023 - 09.2023
Customer Service Representative
Ashley's Furniture Homestore
08.2021 - 07.2023
Summer Camp Counselor
Western Illinois Youth Camp
05.2021 - 08.2021
Security Site Supervisor
Boys & Girls Club Of America
11.2020 - 05.2023
Bachelor of Arts - International Business
Illinois State University
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