Luc De Bombelles
Washington,DC
Summary
Personable and dedicated Customer Service Representative with experience in the Veterinary industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Veterinary Assistant
Meridian Veterinary Services
Silver Spring, MD
06.2023 - Current
- Dispensed medications orally or topically as directed by veterinarian.
- Educated clients on proper animal health care routines.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Maintained accurate medical records of all patients.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
Customer Service Representative
Palisades Veterinary Clinic
Washington, DC
12.2018 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions including filling prescriptions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and established customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to enhance efficiency and mitigate complaints.
Insurance Sales Agent
Aflac
Silver Spring, MD
06.2018 - 10.2018
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Pursued continued professional development through insurance workshops.
- Sought out new clients and developed clientele by networking to find new customers.
Education
High School Diploma -
Northwood School
05.2010
Some College (No Degree) - Anthropology
Humboldt State University
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Creative Problem Solving
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Animal restraint
- Medical record-keeping
- Client Communication
Timeline
Customer Service Representative/Veterinary Assistant
Meridian Veterinary Services
06.2023 - Current
Customer Service Representative
Palisades Veterinary Clinic
12.2018 - 04.2023
Insurance Sales Agent
Aflac
06.2018 - 10.2018
High School Diploma -
Northwood School
Some College (No Degree) - Anthropology
Humboldt State University
Similar Profiles
Kiersten IrelanKiersten Irelan
Assistant Manager at Meridian Veterinary CareAssistant Manager at Meridian Veterinary Care
Brittany SuttonBrittany Sutton
Veterinary Assistant at Meridian Veterinary Clinic & HospitalVeterinary Assistant at Meridian Veterinary Clinic & Hospital
Huda Abu SaqerHuda Abu Saqer
The Laboratory of Food Microbiology at The Central Veterinary Laboratory of the General Administration of Veterinary Services - PalestineThe Laboratory of Food Microbiology at The Central Veterinary Laboratory of the General Administration of Veterinary Services - Palestine
Frank SmithFrank Smith
Line Cook at FoghillLine Cook at Foghill
STEPHAN L. JOHNSON, SR.STEPHAN L. JOHNSON, SR.
Interim Controller at Chartwells Higher EducationInterim Controller at Chartwells Higher Education