Bryana Birden
Westwego,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Veterinary Assistant
VCA Causeway Animal Hospital
Metairie, LA
06.2015 - 07.2024
- Provided compassionate customer service to pet owners and their animals.
- Assisted clients with scheduling appointments and managing medical records.
- Educated clients on pet care and hospital services during visits.
- Resolved client complaints by listening attentively and offering solutions.
- Handled phone inquiries, addressing concerns and providing information effectively.
- Coordinated with veterinary staff to ensure smooth daily operations.
- Maintained a clean and welcoming reception area for clients and pets.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected fluids from animals for laboratory testing.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Advised clients on animal care, nutrition and behavior problems.
- Administered immunizations and treatments following veterinarian instructions.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Customer Service Cashier
NOLA MOTOR SPORTS
Avondale, LA
02.2013 - 09.2014
- Processed customer transactions accurately and efficiently at busy retail location.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Handled returns and exchanges following company policies and procedures.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Associate of Applied Science - VETERINARY TECHNOLOGY
Delgado Community College
New Orleans, LA05-2022
High School Diploma -
L.W HIGGINS HIGH SCHOOL
Marrero, LA05-2013
Skills
- Customer service
- Appointment scheduling
- Billing procedures
- Laboratory testing
- Customer relationship management
- Administrative support
- Retail sales customer service
- Follow-up skills
- Clerical support
Timeline
Customer Service Representative/Veterinary Assistant
VCA Causeway Animal Hospital
06.2015 - 07.2024
Customer Service Cashier
NOLA MOTOR SPORTS
02.2013 - 09.2014
Associate of Applied Science - VETERINARY TECHNOLOGY
Delgado Community College
High School Diploma -
L.W HIGGINS HIGH SCHOOL