Summary
Overview
Work History
Education
Skills
Certification
QPR Gatekeeper Certificatr
Languages
Timeline
Generic
LUCERO DIAZ

LUCERO DIAZ

Chicago,IL

Summary

Professional advocate dedicated to supporting families through comprehensive, compassionate care. Known for fostering collaborative team environments and achieving impactful outcomes by addressing clients' needs. Adaptable and reliable, with strong skills in crisis intervention and resource coordination.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Family Advocate - Spanish Bilingual

WINGS Program Inc.
11.2023 - Current
  • Conduct and approve intake and eligibility evaluations to determine guest's needs and develop a service plan to guide fulfillment of those needs, assess each guest upon entry to the program for needs and strengths and identify the level of need for parenting training, medical/dental, social, educational needs and support
  • Assists clients in application and follow up of mainstream benefits, assists in locating long-term housing and provides necessary referrals and resources
  • Maintain timely, accurate records including up-to-date client files, statistics report and census
  • Co-facilitate weekly house meetings, and support groups as needed
  • Assist in Crisis Line operation by providing crisis intervention, education, safety planning, and referrals to callers

Executive Associate

Envision Community Services
11.2022 - 09.2023
  • Assists in the preparation and control of a variety of office records, statistics and reports regarding operations, personnel, etc
  • Oversees email and mail management, thank you messages, and other correspondence in a prompt and efficient manner
  • Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects for the CEO, some of which may have organizational impact
  • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
  • Completing administrative support activities include document preparation and processing, file organization and distribution, scheduling meetings and appointments, answering calls and emails, keeping track of all transactions, and establishing
  • Assist Human Resources (HR) Managing Employment Process, Recruitment, and workplace management

Assistant Program Director

Life Changing Community Outreach
03.2021 - 08.2022
  • Created and implemented new programming ideas to keep the station relevant and growing
  • Resolves field problems through written or oral communication
  • Performing work of an administrative, managerial, and professional nature under general supervision from a Program Director
  • Manages staff, resources, and administrative processes to ensure that the goals and objectives of the program are accomplished
  • Organized and updated all documents related to the projects

Volunteer

La Casa Norte
11.2018 - 02.2019
  • Help unhoused clients maintain and follow safety protocols and provide any other resources in regards to their needs
  • Clean area and Insure environment is safe
  • Participate in La Casa Norte volunteering events
  • Help manage and store food

Education

Bachelor of Science - Human Services

Colorado State University Global
Denver, CO
02-2025

Skills

  • Problem-Solving
  • Community resource coordination
  • Service planning
  • Trauma-informed care
  • Family advocacy
  • Verbal and Written Communication
  • Crisis intervention strategies

Certification


  • ICADV 40 hour Certification Training
  • Adult First Aid- CPR AED Certification
  • QPR Institute Certificate
  • ServSafe Certification
  • One system Initiative Training Certification- All Chicago

QPR Gatekeeper Certificatr

Recognize the warning signs, clues, and suicidal communications of people in trouble, and gain skills to act vigorously to prevent a possible tragedy.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Family Advocate - Spanish Bilingual

WINGS Program Inc.
11.2023 - Current

Executive Associate

Envision Community Services
11.2022 - 09.2023

Assistant Program Director

Life Changing Community Outreach
03.2021 - 08.2022

Volunteer

La Casa Norte
11.2018 - 02.2019

Bachelor of Science - Human Services

Colorado State University Global

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