Lucero Lara
Cincinnati,OH
Summary
Motivated and hardworking with 8 years of production experience and some experience in the retail field which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and professionalism.
Overview
11
11
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Cincinnati, OH
05.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Customer Service Representative/Teller
Fifth Third Bank
Cincinnati , OH
08.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Balanced cash drawer with more than 200 transactions per day.
- Created connections with regular customers by remembering their names.
- Ensured customer satisfaction with patience and a positive attitude.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kit Assembly Operator II
Meridian Bioscience
Cincinnati , OH
01.2016 - 07.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different departments of finished goods to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Completed reviewer and train the trainer qualification.
- Assembled and weighed up to 3000 kits per week under all FDA regulations.
Garment Hanger/Inspector
Cintas
Chicago , IL
09.2013 - 06.2014
- Hanged up to 1,000 frocks during an eight hour shift.
- Inspected all garments for repair such as holes, tears or damaged zippers.
- Promoted in just a month to be a garment sorter.
- Hitting a rate of 20,000 garments sorted out fulfilling the goal of the day.
- Finished my job as early as two hours before my shift ended.
Parapak Operator
Meridian Bioscience
Cincinnati, OH
01.2013 - 06.2013
- Operated a line of 5 people who packed lab test kits.
- Accomplished a maximum goal of 32 boxes stacked on pallets.
- Achieved high number of production making production be ahead of schedule for the week.
- Inspected all labels and components to make sure they were all under regulation.
- Completed FDA paperwork for each lot that was completed and made sure procedure instruction booklet matched the product it went with.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL06.2009
Skills
- Multitasking and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Patient and Empathetic
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Fifth Third Bank
05.2022 - Current
Customer Service Representative/Teller
Fifth Third Bank
08.2021 - 01.2022
Kit Assembly Operator II
Meridian Bioscience
01.2016 - 07.2021
Garment Hanger/Inspector
Cintas
09.2013 - 06.2014
Parapak Operator
Meridian Bioscience
01.2013 - 06.2013
High School Diploma -
Thomas Kelly High School