Lucesita Martinez
Bronx,NY
Summary
Dynamic professional with extensive experience at BB Management, excelling in customer service and office administration. Proven ability to enhance communication and organization, contributing to a positive work environment. Skilled in managing multi-line phone systems and maintaining accurate filing systems, ensuring efficient operations and high customer satisfaction.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
10
10
years of professional experience
Work History
Secretary
BB Management
Bronx, NY
04.2022 - Current
- Managed scheduling and calendar coordination for managers, ensuring efficient time management with tenants.
- Organized and maintained filing systems to enhance document retrieval processes.
- Facilitated communication between tenants and the managing agents about repairs.
- Scheduled appointments and conducted follow-up calls to tenants.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Associate
CFSC Community Financial Service Center
The Bronx, NY
03.2019 - 04.2022
- Assisted customers with financial products and services, ensuring a positive experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Resolved customer inquiries efficiently, contributing to high satisfaction ratings and repeat business.
- Trained new associates on operational procedures, fostering a collaborative work environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
San Francisco De Sales
Santo Domingo, Dominican RepublicNo Degree - English-as-a-Second-Language Education
Bronx Community College
Bronx, NYSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Multi-line phone systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of Building Audit.
- Documented and resolved violations which led to being removed from the system of HPD.
Languages
Spanish
Native or Bilingual
Timeline
Secretary
BB Management
04.2022 - Current
Sales Associate
CFSC Community Financial Service Center
03.2019 - 04.2022
High School Diploma -
San Francisco De Sales
No Degree - English-as-a-Second-Language Education
Bronx Community College