Lucesita Tlatenchi
Hillside,NJ
Summary
Dynamic leader with a proven track record at Center State Distributors, enhancing operational efficiency and team productivity by over 30%. Skilled in negotiation and employee management, I excel in fostering customer relations and driving sales growth. Leveraging analytical thinking and relationship building, I've successfully implemented innovative strategies for market dominance and revenue enhancement.
Overview
22
22
years of professional experience
Work History
Business Manager
Center State Distributors
10.2008 - 04.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Established new revenue streams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed comprehensive risk management strategies to minimize potential threats to business stability.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained inventory Stock and placing orders when necessary.
Manager
MACY'S
Woodbridge , NJ - New Jersey
07.2002 - 08.2008
- Achieved significant revenue growth by devising targeted marketing strategies that catered to specific customer segments.
- Boosted sales performance with strategic planning efforts focused on improving market penetration and expanding customer base.
- Facilitated effective decision-making by providing comprehensive analysis of key data points and trends affecting the business landscape.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
- Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
- Enhanced employee skill sets with effective training programs tailored according to individual needs.
- Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
- Reduced staff turnover rates through proactive talent management initiatives such as mentorship programs, career development plans, and performance appraisals.
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Optimized resource allocation to maximize operational effectiveness without compromising quality standards or customer satisfaction levels.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
- Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
- Oversaw training and onboarding process for all newly hired employees.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Drove sales and customer service while assisting guests with Type services.
- Maintained inventory stock for Type of Item and Type of Item, placing orders when necessary.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Strengthened client relationships with consistent communication and proactive problem-solving efforts.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Skills
- Customer Service
- Employee Management
- Analytical Thinking
- hip Management
- hip Management
- Issue Resolution
- Sales and Marketing
- Team Building and Leadership
- Employee Scheduling
- Employee Motivation
- Human Resources Management
- Administrative Management
- Relationship Building
- Payroll Administration and Timekeeping
- Inventory Control
- Inventory Management
- Delegating Work
- Goal Setting
- Staff Scheduling
- Staff hiring
- Decision-Making
- Customer Relationship Management
- Retail Operations Management
- Logistics Management
- Performance Evaluations
- Coaching and Mentoring
- Loss Prevention
- Purchasing and planning
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Center State Distributors
10.2008 - 04.2024
Manager
MACY'S
07.2002 - 08.2008
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