Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luchan M. Charelus

Naples,FL

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Staybridge Suites
Naples, FL
02.2024 - Current
  • Greeted and welcome guest
  • Attained top customer service ratings every month
  • Manage online and phone reservations
  • Answer questions and address complaints
  • Process payments and maintain accurate records
  • Perform duties on a daily checklist
  • Check, sort, and forward emails
  • Arrange transportation for guest

Patient Service Representative

Riverchase Dermatology
Naples, FL
05.2022 - 07.2023
  • Welcome and direct patients
  • Field patients questions
  • Assist patients with paperwork
  • Supervise patient intake procedures
  • Collect and verify patient information and insurance coverage

Front Desk Agent

Edgewater Beach Hotel
Naples, FL
11.2020 - 04.2022
  • Assisted in the training new front desk agents
  • Attained top customer service ratings every month
  • Took hotel reservations accurately and efficiently
  • Provided a judgment-free atmosphere for members while providing excellent customer service
  • Met, greeted and provided friendly customer service
  • Sorted mail and packages and notified appropriate staff of deliveries
  • Computed bills, collected payments, and made changes for guests

Education

AA Nursing -

Santa Fe College
Gainesville, FL
07-2020

High School Diploma -

Lely High School
Naples, FL
05.2017

Associate of Science - Nursing

Keiser University
Fort Myers

Skills

  • Microsoft office
  • Customer service
  • Team player with positive attitude
  • Effective communication
  • Initiative-taking
  • Flexible and adaptable

Certification

  • BLS

Timeline

Front Desk Agent

Staybridge Suites
02.2024 - Current

Patient Service Representative

Riverchase Dermatology
05.2022 - 07.2023

Front Desk Agent

Edgewater Beach Hotel
11.2020 - 04.2022

AA Nursing -

Santa Fe College

High School Diploma -

Lely High School

Associate of Science - Nursing

Keiser University