Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Luchia Streeter

Hamilton Township,NJ

Summary

I am Luchia, very driven, hardworking, and motivated to succeed, and I have a strong desire to be #1. I've gained extensive experience in customer service and Internet Sales over the past almost 14 years. I have learned all the steps associated with closing a car deal, from calling the customer, setting the appointment, desking the deal, and closing the customer. I have a passion for BDC and building a strong talented team I, hold myself accountable for any shortcomings and adjust accordingly ensuring that we are always improving as a department.

I also have Marketing experience setting up strategies every month to ensure the dealership hits its monthly goals. Working with the Advertising Agency/Submitting Co-op and providing monthly ROI reports. I'm a fast learner and eager to join a driven dealership team to achieve consistent success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Internet Sales and Marketing

Maplecrest Ford Lincoln
08.2019 - Current
  • Increased internet lead close rate by 40%
  • Managed the Sales Team & BDC
  • Responsible for all Internet /Phone Deals
  • Created custom scripts for BDC and Sales Team
  • Desking deals / Ordering inventory
  • Implemented data-driven decision-making processes, improving overall marketing effectiveness and ROI.
  • Made sure Every retention client was followed up with
  • Managed and drove corporate e-commerce, customer relationship management and social media platforms.
  • Created and managed social media campaigns to increase brand engagement.

Assistant BDC Manager

Hudson Auto Group Hyundai/Subaru
02.2012 - 08.2019
  • Managed schedules
  • Ensured all internet inquiries were answered correctly
  • Maintained an average of 25 phone deals a month
  • Be-back close rate was 85%
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.

Internet Sales Consultant

Tri-county Lexus
06.2010 - 06.2011
  • Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
  • Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
  • Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.

Education

High School Diploma -

Cicely L. Tyson Community School of Performing And
06.2005

Essex County College
Newark, NJ

Skills

*Marketing

  • Online Advertising
  • Event Planning
  • User Experience Design
  • Email Marketing
  • Sales Management
  • E-commerce Strategy
  • Lead Generation
  • Team Leadership
  • Relationship Building
  • Microsoft Office
  • Proficient in CDK -Eleads -Dealersocket-Vin Solution-Automotive Masterminds
  • Market Analysis
  • Data Analytics
  • Marketing Campaigns
  • Google Analytics Understanding

Accomplishments

  • Maintain top 3 BDC department for Ford's NY region for 3 years

Certification

  • Certified Notary

Timeline

Director of Internet Sales and Marketing

Maplecrest Ford Lincoln
08.2019 - Current

Assistant BDC Manager

Hudson Auto Group Hyundai/Subaru
02.2012 - 08.2019

Internet Sales Consultant

Tri-county Lexus
06.2010 - 06.2011

High School Diploma -

Cicely L. Tyson Community School of Performing And

Essex County College

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Luchia Streeter