Lucia Arteaga
Charlotte ,NC
Overview
9
9
years of professional experience
Work History
Service Representative
CDJR, BDC
10.2020 - 04.2023
- Answer calls to avoid on-hold wait times.
- Schedule appointments and offer additional services as needed.
- Communicate with customers to ensure satisfaction regarding surveys.
Service Advisor/Car Rental Agent
Hendrick Automotive Group
07.2017 - 10.2020
- Greeted customers and commenced check-in process.
- Inspected vehicles and spoke with customers about service needs by responding effectively to customer questions and inquiries and providing information regarding products
- Recorded accurate customer orders utilizing company computer system.
- Drafted contracts, explained terms to customers, and acquired signatures.
Cashier
Lowe's Home Improvement
07.2014 - 01.2017
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Assisted customers with their shopping needs.
- Upsold additional extended warranties and loyalty plans, increasing revenue.
Education
NC Accident And Health Insurance License - Health Insurance
Xcel Solutions
Online Course08.2023
Property Insurance License - Property Insurance
Carolina Insurance School, Inc
Charlotte, NC08.2023
Casualty Insurance License - Casualty Insurance
Carolina Insurance School, Inc
Charlotte, NC08.2023
Skills
- Customer Support
- Account Updates
- Calm and Professional Under Pressure
- Customer Retention Strategies
Timeline
Service Representative
CDJR, BDC
10.2020 - 04.2023
Service Advisor/Car Rental Agent
Hendrick Automotive Group
07.2017 - 10.2020
Cashier
Lowe's Home Improvement
07.2014 - 01.2017
NC Accident And Health Insurance License - Health Insurance
Xcel Solutions
Property Insurance License - Property Insurance
Carolina Insurance School, Inc
Casualty Insurance License - Casualty Insurance
Carolina Insurance School, Inc
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