Lucia Garcia
Miami,FL
Summary
Experienced Intake Production Leader with 9 years of experience. Highly organized and detail-oriented professional. Known for maintaining a positive attitude and possessing excellent communication skills. Seeking a position in a company where my skills can contribute to mutual success.
Overview
15
15
years of professional experience
Work History
Intake Production Leader
Rubenstein Law
02.2015 - Current
- Manage the day-to-day operations of the Intake department and all staff.
- Prepare and review reports, manage staff and subcontractor’s payroll, manage staff switches/call outs/pto on ADP, monitor staff’s calls and train on procedures and protocols.
- Review all potential new companies to be hired and the contracts and manage invoices for accounting purposes with the firm’s controller.
- Review new resumes and handle interviews and hiring process for the Intake department. Update HR on all new hires and status on JazzHR.
- Travel to satellite offices to train emergency backup teams.
- Review all rejected intakes in Litify for quality control purposes and set up trainings for staff that would benefit from further training.
- Evaluate and analyze intake department information using Litify software.
- Process legal documentation efficiently.
- Manage accounts payable for lead companies and translation services.
- Utilize Jazz HR software for interviewing new employees.
- Supervise a team of 35 employees.
- Completed staff payroll.
Receivables Representative
Stratus Pharmaceuticals Inc.
10.2010 - 01.2015
- Processed orders and return claims for customers.
- Created invoices and purchase orders for new product purchases.
- Managed the Patient Assistance Program.
- Obtained and verified physician state licenses.
- Conducted data entry tasks.
- Improved cash flow by efficiently processing invoices and credit memos for timely payment.
- Reduced outstanding receivables by diligently following up on past-due accounts and negotiating payment plans.
Receptionist
Norman Eliot & Co.
10.2010 - 09.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Debt Collector
United Collection Bureau
04.2009 - 02.2010
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FLSkills
- Procedure Implementation
- Workforce Planning
- Standard Operating Procedures
- Production Scheduling
- Operations Support
- Typing speed: 60 WPM
- Advanced clerical knowledge
- Attention to Detail
- Teamwork and Coordination
- Good Communication
- Strong Work Ethic
- Punctual and Dependable
- Teamwork and Communication
- Positive Attitude
- Proficient in phone etiquette
Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Intake Production Leader
Rubenstein Law
02.2015 - Current
Receivables Representative
Stratus Pharmaceuticals Inc.
10.2010 - 01.2015
Receptionist
Norman Eliot & Co.
10.2010 - 09.2012
Debt Collector
United Collection Bureau
04.2009 - 02.2010
High School Diploma -
G. Holmes Braddock Senior High School
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