Lucia Gonzalez
Kirkland,WA
Summary
Proven Receptionist with a track record of enhancing customer satisfaction at The Electric Boat Company, adept in organization and problem-solving. Leveraged telephone skills and attention to detail to streamline operations, achieving increased efficiency. Skilled in team collaboration and project management, consistently delivering high-quality client relations.
Overview
5
5
years of professional experience
Work History
Receptionist
The Electric Boat Company
Seattle, WA
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Seattle Paddle
Kirkland, WA
07.2022 - 09.2022
- Contributed to staff training initiatives by sharing expertise in water safety instruction techniques and best practices.
- Managed equipment inventory efficiently, procuring necessary supplies promptly when needed for instructional purposes or maintenance tasks.
- Implemented proper safety protocols and emergency response plans.
Restaurant Busser
Como
Kirkland, WA
05.2021 - 08.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Trained new staff in bussing and cleaning procedures.
Restaurant Hostess
Casa Ricardos
Kirkland, WA
03.2019 - 10.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Communications
University of Washington
Seattle, WA06.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Team Collaboration
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Project Management
- Customer and client relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
The Electric Boat Company
05.2023 - Current
Receptionist
Seattle Paddle
07.2022 - 09.2022
Restaurant Busser
Como
05.2021 - 08.2021
Restaurant Hostess
Casa Ricardos
03.2019 - 10.2019
Bachelor of Arts - Communications
University of Washington