Lucia Gonzalez ADN, RN
Pharr
Summary
Diligent New Grad licensed RN with background in customer service and cashiering. Proven ability to thrive in high-stress environment efficiently while maintaining positive client experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments. Eighty-hour capstone preceptorship completed at STHS McAllen Medical Labor & Delivery unit.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Whataburger Restaurant Unit 1023
03.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Student Registered Nurse Preceptee
STHS McAllen Medical
11.2024 - 12.2024
- Boosted quality of care for patients in active labor and post partum through close monitoring, documentation, and communication with interdisciplinary team members about changing needs or concerns.
- Developed strong clinical skills through collaboration with experienced nurses, patient techs, and physicians.
- Expanded knowledge of exceptional labor & delivery and PP care through exposure to various clinical settings during preceptorship rotations.
- Provided comfort measures for patients experiencing pain or discomfort, applying appropriate interventions under supervision of registered nurses.
- Acted as a liaison between patients, families, and healthcare team members to ensure open lines of communication and comprehensive care coordination.
Education
Associate of Science - Nursing
South Texas College
McAllen, TX12-2024
Skills
- Customer service
- Client satisfaction
- Reliability and punctuality
- Time management
- Multitasking and organization
- Patience and composure
- Conflict resolution
Certification
- Licensed RN
- CPR BLS Certification - AHA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Registered Nurse Preceptee
STHS McAllen Medical
11.2024 - 12.2024
Customer Service Cashier
Whataburger Restaurant Unit 1023
03.2019 - Current
Associate of Science - Nursing
South Texas College
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