Lucia Hathaway

Work History

SFS Inc

05.2024 - Current

Participated in regular team meetings to share best practices and improve merchandising execution.
Increased product visibility by executing strategic merchandising plans and maintaining visually appealing displays.
Conducted regular audits of store merchandise, identifying discrepancies and making necessary adjustments to maintain accurate inventory records.
Safeguarded brand integrity by ensuring all marketing materials complied with corporate guidelines for visual presentation and messaging consistency.
Collaborated with retail partners to optimize store layouts, resulting in improved customer traffic flow and increased sales.
Developed strong relationships with store managers and staff to ensure effective communication and seamless execution of merchandising initiatives.
Answered customer questions regarding store merchandise, department information, and pricing.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Monitored sales data to identify trends and adjust merchandising strategies accordingly.
Assessed customer feedback to refine product displays and enhance overall store presentation.

Premium Retail Services Inc

10.2020 - Current

Developed and implemented visual merchandising strategies to enhance product appeal and drive customer engagement.
Coordinated promotional campaign execution across multiple retail locations, ensuring adherence to brand guidelines.
Facilitated store communication by providing regular updates on product launches and merchandising initiatives.
Managed product display arrangements to maximize visibility and accessibility, improving overall shopping experience.
Executed inventory coordination tasks, ensuring timely restocking and accurate product placement on shelves.
Collaborated with store management to address merchandising challenges and optimize product placement.

TDMS Inc.

2003 - 2025

Created company to build and maintain back office document plant for title companies.
Developed procedure to scan documents in local court houses.
Developed methodology to abstract and index pertinent information from property court documents.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Managed crisis situations effectively while minimizing disruption to daily operations.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Streamlined organizational processes by evaluating current systems and implementing improvements.
Delivered operational excellence by optimizing resources, processes, and overall cost structure.

Self Employed Services

1985 - 1989

Created a remote position for a medical typing pool. Created efficient work flow and technology system.
Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in medical transcription editing.
Increased overall team productivity by sharing best practices, tips, tricks, and strategies for efficient medical transcription workflows among colleagues.
Maximized transcription speed while retaining accuracy using proficient typing skills and advanced knowledge of medical shorthand codes.
Streamlined transcription processes for faster turnaround times by implementing efficient editing and proofreading techniques.
Streamlined workflow for medical staff by efficiently managing and prioritizing transcription tasks.
Facilitated effective communication between healthcare providers through clear and concise transcription of critical medical data.
Achieved a strong track record of error-free transcriptions through meticulous attention to detail during the editing process.

University of Utah Medical Center

1977 - 1981

Transcribed dictation for a Pediatric Endocrinologist for publication.
Transcribed physician dictations to produce accurate medical records for patient care.
Utilized advanced transcription software to enhance workflow efficiency and transcription accuracy.
Conducted terminology research to ensure precise understanding and transcription of medical terms.
Implemented quality assurance checks to validate the accuracy of transcribed medical records.
Reviewed and edited transcriptions for grammatical and spelling accuracy before final submission.
Ensured compliance with confidentiality regulations in handling sensitive patient information.
Developed effective time management strategies to meet tight deadlines for transcription delivery.
Maintained meticulous attention to detail while transcribing complex medical terminology.
Accurately documented medical dictation to record patient care records.
Enhanced accuracy of medical records by transcribing detailed physician dictations.