Lucia Longoria
Mission,TX
Summary
Dedicated Medical Assistant with experience at DHR Health, skilled in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Proficient in EMR systems and vital sign monitoring, contributing to improved operational efficiency and patient outcomes. A reliable team player committed to quality healthcare.
Overview
3
3
years of professional experience
Work History
Medical Assistant
DHR Health
McAllen, TX
03.2023 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported medical staff with routine examinations and procedures, enhancing operational efficiency.
- Maintained inventory of medical supplies, facilitating timely availability for patient care.
- Collaborated with healthcare team to ensure optimal patient flow and reduce wait times.
- Educated patients on treatment plans and medication usage, improving compliance and understanding.
- Managed appointment scheduling using electronic health record systems to streamline operations.
- Conducted routine vital sign checks, contributing to comprehensive patient assessments.
- Implemented best practices for infection control in clinical settings, enhancing patient safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Certification -
South West School
McAllen, TXHigh School Diploma -
La Joya High School
La Joya, TX05.2003
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Reliable team player
Procedure assistance
Electronic medical records
Compassionate
CPR
Immunization administration
Patient assessments
Medical procedures
Appointment setting
Compassionate caregiver
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
DHR Health
03.2023 - Current
Certification -
South West School
High School Diploma -
La Joya High School