Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucia Madera

Denver,CO

Overview

12
12
years of professional experience

Work History

Mortgage Loan Processor

HCL Technologies/BANK OF AMERICA
Highlands Ranch, CO
01.2017 - Current
  • Organized files electronically according to document type and date received.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Provided customer service by responding to inquiries regarding loan status.

Technical Support Representative

Comcast
Denver, CO
05.2015 - 01.2017
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Recommended upgrades or additional features that could enhance user experience.
  • Diagnosed system errors and implemented solutions to resolve them.

Teller

Chase Bank
Denver, CO
01.2013 - 05.2015
  • Provided exceptional customer service while accurately processing routine transactions.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Received and counted daily inventories of cash, drafts and checks.
  • Maintained confidentiality of bank records and client information.

Loan Servicing Associate

Nelnet
Aurora, CO
01.2012 - 01.2013
  • Assisted borrowers with applying for deferment or forbearance when needed.
  • Participated in training sessions related to new policies or procedures concerning student loans.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Performed data entry tasks to update customer information in the system accurately.

Education

High School Diploma -

Gateway High School
Aurora, CO
05-2010

Some College (No Degree) -

MESA STATE UNIVERSITY
Grand Junction, CO

Skills

  • Information Verification
  • Legal Compliance
  • Pipeline Management
  • Multi-Task Management
  • Positive and Professional
  • Problem-Solving Abilities
  • Customer Service
  • Technical Support
  • Scheduling
  • Data Entry
  • Microsoft Excel
  • Microsoft Outlook

Languages

Spanish
Professional

Timeline

Mortgage Loan Processor

HCL Technologies/BANK OF AMERICA
01.2017 - Current

Technical Support Representative

Comcast
05.2015 - 01.2017

Teller

Chase Bank
01.2013 - 05.2015

Loan Servicing Associate

Nelnet
01.2012 - 01.2013

High School Diploma -

Gateway High School

Some College (No Degree) -

MESA STATE UNIVERSITY

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Lucia Madera