Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucia Martinez Moctezuma

Houston,TX

Summary

Dynamic customer service professional with experience at Instant Gift, excelling in resolving complaints and enhancing service efficiency. Proven skills in database management and team collaboration, consistently improving processes and customer satisfaction. Recognized for effective communication and a strong commitment to delivering exceptional support in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Instant Gift
Houston, Texas
01.2024 - Current
  • Processed orders accurately using company software systems.
  • Collaborated with team members to improve service efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with inquiries about gift products and services.
  • Resolved customer complaints with effective communication and empathy.

Library Student Assistant

Mayde Creek High School
Houston, Texas
08.2022 - 05.2024
  • Assisted patrons with locating books and resources in the library.
  • Organized and shelved library materials for easy access and retrieval.
  • Supported library programs by setting up events and preparing materials.
  • Collaborated with staff to maintain a clean and welcoming environment.
  • Conducted basic research using library databases to assist users effectively.
  • Organized shelves and maintained an orderly collection of books and other resources.
  • Emptied book drops and reshelved materials in alignment with established processes.
  • Performed clerical duties such as filing, photocopying, and scanning documents.
  • Conducted inventory checks of physical resources in order to update records accurately.
  • Used web-based applications and industry-specific software to locate catalog information.
  • Researched materials requested by patrons using online databases.

Education

Associate of Arts - Vocal Performance

Lone Star College
Houston, TX
05-2027

High School Diploma -

Mayde Creek Hs
Katy, TX
05-2024

Skills

  • Vocal performance
  • Team collaboration
  • Customer service
  • Event coordination
  • Research skills
  • Database management
  • Administrative support

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Instant Gift
01.2024 - Current

Library Student Assistant

Mayde Creek High School
08.2022 - 05.2024

Associate of Arts - Vocal Performance

Lone Star College

High School Diploma -

Mayde Creek Hs

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