LUCIA NAVA

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Assisted customers with product selection by providing detailed information about available products and services.
• Met daily customer service quotas with a focus on quality.

• Resolved customer inquiries efficiently through active listening and problem-solving techniques.
• Maintained accurate records of customer interactions in CRM software for quality assurance purposes.
• Provided product knowledge support to customers, enhancing their understanding and satisfaction levels.

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Performed store opening and closing duties as required.
• Built positive relationships with customers by providing friendly and helpful service.

I schedule appointment exams for testers all around the world for various exams.

I also work on emails for candidates appointment information