Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
WORK HISTORY
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Lucia Orozco

Dover,USA

Summary

Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.

Robust background in customer service and clerical roles, adept at fostering strong relationships and delivering exceptional results. Proven ability to communicate effectively and engage with diverse personalities, ensuring clients receive courteous and respectful service. Highly organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining a calm demeanor in high-pressure situations. Committed to contributing to team success and achieving company objectives through collaboration and dedication.

Overview

8
8
years of professional experience

Work History

Administrative Specialist

Hillsborough County, Aging Services
Brandon, FL
01.2024 - Current
  • Delivered comprehensive administrative assistance to section manager, ensuring smooth workflow and effective communication.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Executed purchasing strategies for the department, focusing on invoice management and cost efficiency optimization.
  • Facilitated timely submission of employee timecards while managing necessary adjustments and corrections to ensure accuracy and compliance with payroll deadlines.
  • Coordinated scheduling and logistics for aging services programs to ensure seamless operations.
  • Managed itinerary planning, booking, and travel support to ensure timely and cost-effective travel solutions.
  • Coordinated and organized appointments for management to enhance operational workflow.
  • Facilitated project tracking for management to enhance workflow efficiency and transparency.
  • Developed and implemented record management strategies to enhance accessibility and streamline documentation.
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Reduced expenses by negotiating favorable contracts with vendors and service providers.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

SALES ASSOCIATE

HomeGoods
Brandon, FL
12.2022 - 12.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

CASHIER

TJ Maxx
Brandon, FL
05.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided excellent customer care for maximized shopping experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Associate of Arts - Biblical Studies

Calvary Chapel Bible College
Twin Peaks, CA
01-1996

Associate of Arts - Liberal Arts And General Studies

Long Beach City College
Long Beach, CA
05-1993

Social Work

Concordia University Irvine
Irvine, CA
01-1993

Skills

  • Customer Service
  • Verbal and Written Communication
  • Organization
  • Multi-tasking and prioritizing
  • Time Management
  • Computer Skills
  • Attention to detail
  • Administrative Support
  • Professional phone etiquette
  • Proofreading
  • Event coordination
  • Scheduling
  • Purchasing coordination
  • Travel arrangements
  • Microsoft office
  • Supply inventory control
  • Office administration
  • Ability to work under pressure
  • Keyboarding Skills, 50wpm

Accomplishments

Produced and distributed monthly newsletters, ensuring clear communication and timely information flow to employees to boost team alignment and organizational awareness.
• Coordinated with management to plan and execute large-scale client events, managing logistics, scheduling, purchasing, and administrative duties to ensure smooth operations.
• Led a $149,000 procurement project for senior-center furniture, overseeing vendor communication, purchase documentation, and delivery schedules to meet strict deadlines.
• Conducted detailed price analyses that uncovered cost-saving opportunities worth tens of thousands of dollars in recurring expenses.

Timeline

Administrative Specialist

Hillsborough County, Aging Services
01.2024 - Current

SALES ASSOCIATE

HomeGoods
12.2022 - 12.2024

CASHIER

TJ Maxx
05.2018 - 03.2020

Associate of Arts - Liberal Arts And General Studies

Long Beach City College

Social Work

Concordia University Irvine

Associate of Arts - Biblical Studies

Calvary Chapel Bible College

WORK HISTORY

Calvary Chapel Vista, YOUTH LEADER, Vista, CA, 1997-02, 1999-10, Assisted youth pastor in various roles such as direct support/mentorship to youth, teacher's aide, and secretarial roles. Organized and facilitated youth retreats including contacting churches, developing and producing information packets, mailing them out, keeping track of registrants and payments. Gained skills in Microsoft Office (Word & Publisher). Performed administrative tasks such as copying and reception work with accuracy and efficiency. Helped plan and organize group activities and outings for youth—mentored youth in small-group settings. Assisted as teacher's aide in youth Bible class at Calvary Chapel Vista's Christian School (graded papers, kept log of grades, and produced report cards). Mentored, instructed, and supervised participating youths through collaborative efforts with like-minded, creative team members. Led group discussions and activities to meet different community needs.