Lucia Plasencia
Miami,FL
Summary
College student majoring in Health Sciences, looking for the opportunity to acquire hands on experience in this field of study. Has Experience delivering customer service and administrative excellence, including customer support and public interaction. Excels in file management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
General Manager
The Health Joint Fitness Studio
01.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Retail Sales Associate
Target
10.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Receptionist / Office Assistant
Lopez Roca Pa
06.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate of Science - Pre Nursing
Miami Dade College
Miami, FLHigh School Diploma -
Florida Christian School
Miami, FLSkills
- Efficient multi-tasker
- Organization skills
- Time Management
- Telephone skills
- Scheduling appointments
- Greeting Clients
- File Management
- Document Management
- Typing Speed
- Verbal and written communication
- Customer Assistance
- Works well with others
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Associate
Target
10.2023 - 12.2023
General Manager
The Health Joint Fitness Studio
01.2023 - 05.2024
Receptionist / Office Assistant
Lopez Roca Pa
06.2022 - 08.2023
Associate of Science - Pre Nursing
Miami Dade College
High School Diploma -
Florida Christian School