Lucia Rayyan
18303 Burnham Ave ,IL
Summary
Dynamic Supervisor at Starbucks with a proven track record in training and mentoring teams to achieve exceptional customer service. Skilled in inventory control and staff management, I implemented process improvements that significantly reduced wait times. My strong communication and problem-solving abilities foster a collaborative and efficient work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
08.2004 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock control and minimizing waste.
- Implemented process improvements that enhanced efficiency and reduced wait times for customers.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Collaborated with management on scheduling to ensure adequate staff coverage during peak hours.
- Monitored compliance with health and safety regulations, fostering a safe work environment for all staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
No Degree - Hospitality And Tourism Management
South Suburban College of Cook County
South Holland, ILSkills
Training and mentoring
Goal oriented
Staff management
Customer service
Inventory control
Verbal and written communication
Multitasking Abilities
Accomplishments
Awarded Partner of the Quarter many times over my years of service with the company. I was nominated and invited to join in on multiple co-collaboration meetings with Starbucks corporate leaders for insight and suggestions on ways to excel in our positions and help the corporation grow.
Certification
Food handlers license
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Starbucks
08.2004 - Current
No Degree - Hospitality And Tourism Management
South Suburban College of Cook County