LUCIA RIBEIRO
Medford,MA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's succes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor, Operations Services II - PEDIATRICS
Atrius Health Care
Medford, MA
12.2023 - Current
- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Implemented training programs for new staff, enhancing team performance and operational knowledge.
- Conducted regular performance evaluations, providing feedback to foster employee development and growth.
- Developed standard operating procedures, standardizing practices and enhancing consistency across operations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Supervisor of Operations II- Ob/Supervisor of Operations - Ob/Associate Supervisor - Ob/Gynecologist
Atrius Health
Medford, MA
08.2018 - 08.2023
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
Associate Supervisor - Ob/Obstetrician and Gynecologist
Harvard Vanguard Medical Associates
Somerville, MA
07.2015 - 03.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
Clinical Support Supervisor
Behavioral Health Department
Boston, MA.
12.2008 - 07.2015
- Provide direction and support to staff to assure departmental effectiveness and efficiency
- Evaluate team performance through positive reinforcement and orientation
- Daily supervision of nonexempt clinical support group
- Exhibit high level of technical skills and functionality for other clinical support members
- Implemented new operational procedures in accordance with established guidelines and monitored staff understanding of procedures and ensured new procedures were implemented correctly
- Assist in orientation of new providers, including telephone use, appointments and medical records system
- Maintain accurate records of clinical time for statistical purposes
- Coordinate purchasing of supplies and equipment and maintain adequate inventory
- Perform all job functions in compliance with federal, state, local and company policies
- BLS Coordinator for the site
- Supported chief department to implement HVMA/ATRIUS Care Improvement system.
Education
Associate of Business Administration - Health Management And Clinical Assistance
Newbury College
Brookline, MA5 2010
Health Administration
Bunker Hill Community College
Boston, MA6 2005
Skills
Epic / Cadence
Organizational time strategies
Conflict resolution skills
Regulatory Compliance
Schedule Coordination
Data protection knowledge
Detail-oriented approach
Customer service leadership
Virtual collaboration facilitation
Strategic goal setting
Staff management
Accomplishments
Work collaboratively with HR and employee groups to design and implement initiatives that advance inclusion, encourage open collaboration, and cultivate a strong sense of belonging across the organization.
Certification
University of Massachusetts Boston - HR Assistant Management
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Interests
- Backpacking and Hiking
- Adventure Travel
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
- Fundraising Events
Education and Training
other
Timeline
Supervisor, Operations Services II - PEDIATRICS
Atrius Health Care
12.2023 - Current
Supervisor of Operations II- Ob/Supervisor of Operations - Ob/Associate Supervisor - Ob/Gynecologist
Atrius Health
08.2018 - 08.2023
Associate Supervisor - Ob/Obstetrician and Gynecologist
Harvard Vanguard Medical Associates
07.2015 - 03.2020
Clinical Support Supervisor
Behavioral Health Department
12.2008 - 07.2015
Associate of Business Administration - Health Management And Clinical Assistance
Newbury College
Health Administration
Bunker Hill Community College