Lucia Sanchez
Euless,Texas
Summary
Detailed-centric, customer-focused, Leader with strong mortgage industry skills, valued for driving peak results. Proven ability to establish rapport with clients and exceed customer satisfaction. Reliable and driven, with fluency in Spanish, known for bringing a sense of pride and ownership to all tasks and projects.
Overview
12
12
years of professional experience
Work History
Loan Processor
Cooper
01.2019 - 06.2023
- Accurately analyzed credit, calculated income, and evaluated assets, liabilities, and collateral per agency and investor guidelines
- Responsible for reviewing of underwriting conditions and gathering of documentation needed for underwriting
- Possess strong working knowledge of lender/investor guidelines and requirements
- Reviewed conventional, FHA, and VA loan submissions for completeness and compliance, including 1003, credit report, income and asset documentation, purchase agreement, and title report
- Scheduled and tracked closing dates, contingency dates, and rate lock expiration dates to ensure compliance
- Maintained effective working relationship with internal and external clients
- Ensured loan submissions meet agency and government guidelines before submitting to underwriting for review
- Specialized Escrow process analyst.
Security Guard Officer
Allied Universal
06.2013 - 01.2019
- Secured premises and personnel by patrolling property and monitoring surveillance cameras
- Managed receptionist area, greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Used initiative and independent judgment within established guidelines when responding to security situations
- Applied effective communication and interpersonal skills when interacting with all levels of personnel
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored premises security, screened visitors, updated visitor logs and issued visitor passes.
Cashier/Customer Service
Lowe's Home Improvement
02.2011 - 06.2013
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed customer service desk, processed returns and credit card applications
- Trained new cashiers on procedures, customer service and sales techniques.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Arts -
Tarrant County College
Hurst, Texas05.2017
Skills
- Microsoft Office, Microsoft Excel, Microsoft Outlook
- Data entry
- Organization Skills
- Time Management
- Office Reception, Telephone Skills
- Processing Procedures
- Retail sales, Customer Relationship Management
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor
Cooper
01.2019 - 06.2023
Security Guard Officer
Allied Universal
06.2013 - 01.2019
Cashier/Customer Service
Lowe's Home Improvement
02.2011 - 06.2013
Associate of Arts -
Tarrant County College