Lucia Sandoval
Katy
Summary
Accomplished Bar Manager at Spa World Houston, adept in team leadership and bar management, significantly enhanced customer service and operational efficiency. Excelled in staff training, fostering a loyal customer base through exceptional guest interaction and conflict resolution. Proven track record in optimizing staff scheduling and inventory management, contributing to a positive and safer environment.
Overview
2
2
years of professional experience
Work History
Bar Manager
Spa World Houston
11.2020 - 06.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Waitress Supervisor
Soho
08.2019 - 08.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Managed inventory effectively to prevent shortages and reduce waste.
Sales Associate
It’s Skin
02.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Psychology
Houston Community College
Houston, TXHigh School Diploma -
William B Travis High School
Richmond06.2015
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Health and safety
- Bar management
- Staff scheduling
- Conflict resolution
- Guest interaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
Timeline
Bar Manager
Spa World Houston
11.2020 - 06.2021
Waitress Supervisor
Soho
08.2019 - 08.2020
Sales Associate
It’s Skin
02.2019 - 12.2019
Psychology
Houston Community College
High School Diploma -
William B Travis High School
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